Regardless of where IT is in your operational psyche, it is crucial to build a 360 degree perspective of all staff to the importance of IT not just for seamless day-to-day operation or security, but as being one the most integral pieces to your budget. For example, a few years back, the state of Michigan combined its technology office with its management and budget agency to promote seed money for innovative initiatives regarding share services.

Historically, IT has been seen and used as the dept on the sideline or as a small line item. A clear indicator of its greater importance is its prevalence in our daily lives and in the private sector at large. Furthermore, IT is the backbone of most of your operations. Having IT be on in the forefront of your decision-making is not only recommended, but increasingly required to keep pace with changes even if your organization is not wanting to change for budget sake.

Some points to consider as prescribed by the International City Managers Association (ICMA):

• Skills necessary to exercise sound judgment related to technical decisions. These
decisions will revolve around IT infrastructure including, but not limited to,
telecommunications: data and voice, server and storage architecture, cloud computing
alternatives, unification of communications, and server virtualization alternatives.

• Ability to express complex technical concepts effectively, both verbally and in writing, to
technical staff and vendors.

• Desire and ability to stay current on the ever-changing technology available.

• Ability to evaluate technology trends that may have a positive or negative impact on the
organization’s operations.