Business Challenge
Sunset decade old platform, Over 13,000 portals to migrate, Consumers could not find information easily, Needed to address top customer issues – Ineffective Search Experience, Unable to navigate and discover information and Business wanted to increase their employee productivity.
Tuxedo Solution
CROSS COMPANY CHANGE PLANNING and EXECUTION: We implemented an end to end change planning across the company to enable One Knowledge Management Transformation. We implemented Cross company change planning workshops, Cross company events to drive adoption, Change Management CRM for tracking adoption, Annual planning rhythm to develop cross company operating plan and Communication platform to communicate across all stakeholders.
Business Impact
100% sunset of the platform in 7 months, 13000 portals migrated to one global knowledge management platform, reduction in communications and planning by 60%.